Packt - Become a Kano Analysis Specialist

1. 01.01-introduction.mkv33.04MB
2. 01.02-what_is_kano_analysis-an_introduction.mkv47.59MB
3. 01.03-case_study-introduction.mkv12.52MB
4. 01.04-case_study-introduction_of_the_imf_bank.mkv37.95MB
5. 01.05-case_study-ethans_introduction.mkv37.5MB
6. 02.01-dissatisfiers_or_basic_needs.mkv18.48MB
7. 02.02-satisfiers_or_performance_needs.mkv12.74MB
8. 02.03-delighters_or_excitement_needs.mkv23.18MB
9. 02.04-case_study_exercise.mkv16.01MB
10. 02.05-section_2_conclusion.mkv10.08MB
11. 03.01-the_kano_analysis_grid-basic_requirements.mkv27.4MB
12. 03.02-the_kano_analysis_grid-performance_requirements.mkv8.75MB
13. 03.03-the_kano_analysis_grid-delighter_requirements.mkv7.95MB
14. 03.04-the_kano_analysis_grid-additional_requirement.mkv10.23MB
15. 03.05-the_kano_analysis_grid-summary.mkv12.67MB
16. 04.01-why_use_the_kano_questionnaire.mkv15.24MB
17. 04.02-functional_and_dysfunctional_forms_of_the_kano_questionnaire.mkv34.82MB
18. 04.03-choices_for_each_kano_question.mkv13.91MB
19. 05.01-introduction_to_the_kano_evaluation_table.mkv14.27MB
20. 05.02-use_of_kano_evaluation_table-an_example.mkv11.13MB
21. 05.03-the_kano_evaluation_table-what_did_we_learn_so_far.mkv10.99MB
22. 05.04-the_kano_tabulation_form.mkv16.87MB
23. 06.01-step_01-make_a_list_of_potential_customer_needs.mkv25.2MB
24. 06.02-step_02-convert_customer_voices_to_requirements.mkv30.54MB
25. 06.03-step_03-develop_a_kano_questionnaire.mkv14.83MB
26. 06.04-step_04-test_the_questionnaire.mkv43.92MB
27. 06.05-step_05-administer_the_questionnaire.mkv43.77MB
28. 06.06-step_06-process_the_results.mkv15.31MB
29. 06.07-step_07-analyze_the_results.mkv14.71MB
30. 06.08-step_07-tool_tip.mkv14.77MB
31. 07.01-advantages_and_disadvantages_of_kano_analysis.mkv21.05MB
32. 08.01-concluding_the_program.mkv28.17MB