Lynda - Managing a Customer Service Team
| 文件类型 | 收录时间 | 最后活跃 | 资源热度 | 文件大小 | 文件数量 |
|---|---|---|---|---|---|
| 2015-3-5 20:33 | 2024-3-17 00:47 | 87 | 521.85 MB | 27 |
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文件列表
- 007 Understanding how 'icebergs' can sink your service.mp427.19MB
- 024 Exploring the escalating costs of service failure.mp425.12MB
- 005 Setting customer service goals.mp423.89MB
- 012 Understanding why serving customers is hard.mp423.69MB
- 013 Exploring how incentives can hurt service.mp423.58MB
- 026 Exploring the manager`s paradox.mp423.2MB
- 010 Responding to online complaints.mp422.15MB
- 023 Getting first-contact resolution.mp422.14MB
- 011 Improving service quality.mp421.95MB
- 020 Managing multiple service channels.mp421.9MB
- 014 Fixing broken service systems.mp421.79MB
- 008 Learning why customers don`t complain.mp421.38MB
- 003 Creating a customer service vision.mp420.58MB
- 009 Exploring the voice of customer feedback.mp420.08MB
- 021 Scheduling customer service employees.mp419.05MB
- 017 Putting customer value first.mp419.02MB
- 015 Empowering employees.mp418.83MB
- 018 Balancing speed and quality.mp417.99MB
- 022 Connecting service to the bottom line.mp417.65MB
- 025 Making a business case to invest in service.mp417.58MB
- 004 Developing service standards.mp417.24MB
- 019 Developing your service channels.mp416.01MB
- 016 Helping employees prioritize great service.mp414.33MB
- 006 Aligning the team around outstanding service.mp414MB
- 027 Getting your team obsessed with service.mp412.53MB
- 002 What to know before watching this course.mp411.15MB
- 001 Welcome.mp47.45MB
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